Orders

Retail Orders

We predominately sell our products to wholesalers, distributers and retail outlets. If you do wish to purchase direct from us please do so using the following methods;

ORDER BY TELEPHONE:
Our sales line is open between 9:00 am and 5:30 pm (GMT) Monday to Friday.
Outside of these hours you will be prompted to leave a message which we will process when our offices reopen.
+44 (0)20 3617 1951

ORDERING BY EMAIL:
Send an email with details of your order or use the attached order form to help process orders correctly. Order Form
info@scarlettools.co.uk

ORDERING USING OUR ONLINE FORM:
Complete our online enquiry form with details of your order.
Online Enquiry

ORDER BY POST:
Send details of your order or print and complete the order form. Order Form
Scarlet Tools Ltd | 541 Bath Road| Slough| Berkshire | SL1 6AB | UK

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Wholesale Orders

ORDER BY TELEPHONE:
Our sales line is open between 9:00 am and 5:30 pm (GMT) Monday to Friday.
Outside of these hours you will be prompted to leave a message which we will process when our offices reopen.
+44 (0)20 3617 1951

ORDERING BY EMAIL:
Send an email with details of your order or use the attached order form to help process orders correctly. Order Form
info@scarlettools.co.uk

ORDERING USING OUR ONLINE FORM:
Complete our online enquiry form with details of your order.
Online Enquiry

ORDER BY POST:
Send details of your order or print and complete the order form. Order Form
Scarlet Tools Ltd | 541 Bath Road| Slough| Berkshire | SL1 6AB | UK

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Customer Service

We pride ourselves on providing all our customers with a great quality service.
If you have any questions regarding the products listed on our website or would like to enquire about any other products please contact us.
If you have questions about a recent orders or any delivery related questions please contact us by telephone or email.

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Payment Methods

CREDIT OR DEBIT CARD:
We accept all major credit and debit cards excluding American Express.

CHEQUE:
We accept cheque payments payable to Scarlet Tools Ltd.

BANK TRANSFER:
We accept payments via bank transfer. Details can be found on your invoice.

Delivery Info

DELIVERY CHARGES:
Delivery charges are dependent of the destination and weight of individual packages. Smaller packages will be sent using Royal Mail (Recorded Sign For service).
All other packages will be sent using UPS courier service.
All charges will be included on your final invoice. We will always endeavour to keep charges to a minimum where possible.

DESPATCH OF ORDERS:
All orders received before 12:00 pm are usually dispatched within 24 hours. If there are any extended delays with the dispatch of your order you will be notified as soon as possible.
Dispatched orders are usually delivered within 3 working days. All dispatched orders can be tracked.
In the event of non-delivery please contact us so we can investigate with Royal Mail or UPS.

BACK ORDERS:
We always try to maintain a good level of stock however occasionally certain products will not be available for immediate dispatch. If this happens you will be notified with estimated lead times and if these are acceptable the products will remain on your order and will be delivered when available. If the estimated lead times are not suitable then you can reorder at a later date.

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Warranties & Returns

GUARANTEE:

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order. To do so you must inform us in writing within 7 days from the day after receipt of your order by emailing info@scarlettools.co.uk. Upon receipt of your cancellation request we will issue a Returns Number. This number will need to be clearly labelled on the outer packaging above our returns address;

We must receive all items in their unopened original packaging with all additional parts/accessories included and untouched. We do ask that you take appropriate measures to ensure the items are delivered back to us within 5 working days from receipt of your Returns Number. We recommend using a recorded delivery service and requesting a proof of postage. Once received we will process a full refund. Unfortunately we cannot refund any delivery charges on your original order or reimburse the costs for the items returned.

DAMAGED OR DEFECTIVE GOODS:

If you receive an item that is damaged or defective please contact us as soon as possible preferably within 14 days of delivery. We will then issue a Returns Number. This number will need to be clearly labelled on the outer packaging above our returns address;

We must receive all items in their original packaging with all additional parts/accessories included. We do ask that you take appropriate measures to ensure the items are delivered back to us within 5 working days from receipt of your Returns Number. We recommend using a recorded delivery service and requesting a proof of postage. Once received we will need to verify any defects or damage before we are able to process a refund or arrange a replacement.

Note**We will ask that you provide as much detail as possible on the defect or damage and may request photographic evidence to help speed up the process once returned.

After the initial 14 days you will no longer be covered under the above sale guarantee, instead you will have entered the warranty period.

Warranties will vary between different manufacturers and may require proof of purchase prior to any support or assistance. We do ask that you report any faults to us in the first instance. We will then be able to advise the best course of action and provide any contact details for manufacturer helplines or directly arrange for a warranty repair or replacement.

We will either replace the goods free of charge or refund to you the price of the goods as required. Simply return the goods to us with a proof of purchase.

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